How Covert Filming Revealed a £28m Timeshare Scam

It has been described as a major frauds of its type in the Britain.

Altogether 14 defendants have been convicted for their role in a multi-million pound plot to cheat more than 3,500 holiday ownership owners.

The victims were desperate to exit long-standing timeshare contracts and sought out support.

A large number were in the age range of 60 and 80. Over 500 of them surrendered over £10,000, and one individual paid over £80,000.

Those targeted were faced aggressive consultations lasting up to six hours. They were financially worse off, possessing valueless fake "credits" and still bound by high-priced holiday ownership agreements they often use.

The Firm At the Heart of the Scam

The company at the centre of the fraud was the organization in question. They collected people's money to support the proprietors' lavish way of life of prestigious schooling, luxury homes and personal aircraft.

The leader at the head of the company, the main defendant, was given a 90-month sentence in January for fraudulent conspiracy.

On Friday, his partner one of the co-defendants was among the last group to receive sentencing.

She received a two-year deferred imprisonment at the judicial venue after confessing to illegal fund handling.

This has been a extended wait and represents a huge win for the individuals who testified, the law enforcement and legal representatives.

The Way the Probe Started

The initial awareness of the company emerged during the that particular year. The position was in the investigations unit of a news organization, creating current affairs shows.

A acquaintance mentioned that his parent had taken over the rights of a vacation unit in Spain and, after decades of vacations, had commenced searching to get out of the contract.

It is important to recall how popular timeshares had evolved with British holidaymakers in the 1980s and 1990s.

Vacation properties allowed families to occupy the same accommodation each season, or exchange their weeks with additional holders who had apartments in other resorts. Roughly 600,000 holiday enthusiasts accepted that option.

The initial boom was linked to a numerous stories about unscrupulous sellers mis-selling investments. They were regularly featured on consumer shows.

The typical timeshare contract bound owners for many years.

In that period, those investors who had experienced their assigned property in the sunshine for decades were getting older, and a large proportion were looking to say farewell to their timeshares.

A number had health issues and were unable to visit their apartments. Some just believed they'd achieved their goals from them. And others had passed away, in numerous instances leaving their heirs to inherit the deals - including their annual payments and maintenance fees.

The Investigation Develops

This was the situation the relative had been placed. She searched the web for options and came across the organization, a firm whose digital platform promised to terminate her agreement.

But, having paid a fee and booked a meeting with them, her family became suspicious.

Further research showed many victims reporting they had paid money and achieved no result out of it. In fact, they had been left out of pocket. A lot of it.

The investigative unit began investigating what was occurring. It soon emerged that there were dubious individuals working within the timeshare resale sector.

A legal professional had many grievance cases preparing to take action against the organization.

We spoke to people who had dealt with the organization and they each reported similar experiences. They believed the firm would purchase their timeshare off them but when they went to a consultation (for which they paid up front) they were told there was no potential buyers.

In place of that, they were encouraged - in fact compelled - to spend more money investing in "Monster Rewards", linked to the outfit's parent company, Monster Travel.

What exactly these were was not exactly clear. They appeared to be a kind of currency, providing discount travel and benefits and consumer discounts.

And they were seemingly "tradable" with other owners, eventually.

Paying cash immediately would produce an long-term benefit that would cover SMT's fees and allow the timeshare holder with a gain, released finally from their burdensome deal.

An unrealistic promise? Indeed, it was.

A 'Misleading Scam'

Based on these descriptions were correct, this was a massive scam.

This is known as a "bait-and-switch."

An operator - in this case SMT - "attracts the client by marketing a particular product but then to state it cannot be provided, directing the individual towards another, inferior option.

That's illegal. Possessing all the testimony we had assembled, we made the case to covertly record one of the organization's sessions.

The process requires time, effort, and strong justifications for why this is the only way to obtain the data necessary to demonstrate illegal activity.

With approval secured, our small team organized a meeting with one of the firm's agents in the location.

Posing as a member of the public hoping to get his mum out of her timeshare contract|holiday ownership agreement

David Cobb
David Cobb

Lena Visser is a game designer and writer passionate about storytelling in video games.